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Yearly Archives: 2014

Restaurant Management Training – Train Restaurant Managers to Create a Customer-Friendly Culture

Having a customer-friendly culture involves more than just offering quality food and service-it involves being an easy, loose, and accommodating place to visit.

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Creative Restaurant Customer Service – How Far Will You Go To WOW A Customer?

Tweet A large part of customer service success is creating a seamless experience. Customer needs are anticipated; systems are in place; employees are trained. The company runs like a well-oiled machine. But what happens when the unexpected happens? Customers have an “unusual” request or they simply don’t know the rules of the system? The unexpected, […]

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A Recent Waiter Training and Restaurant Service Consulting Project (Excerpt)

Tweet by Richard Saporito From time to time, I like to post my latest restaurant service consulting and training project summary report. This offers a taste of some of my dining room service troubleshooting and waiter training techniques. Below is an excerpt from a breakdown summary (observations/recommendations/implementations) of this past week’s project at The ________. […]

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Why Hasn’t Customer Service Improved Despite the Profusion of Databases and Technology?

Tweet Let’s not get confused here. Databases and technology are tools that we can use in our businesses. There has been a lot of emphasis on Customer Relationship Management recently which is very much about using this technology. But what has this got to do with customer service? Absolutely nothing. Not unless the people running […]

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The Key To Restaurant and Bar Success: Balance The Look and Functionality Evenly

Tweet   by Richard Saporito   Recently, I performed a restaurant service consulting job for an interesting restaurant/bar/lounge operation here in NYC. The design was unique and artistic from every standpoint ranging from the wooded exterior to the inside walls to the bar, tables and lounged seating. It was a small operation though quite busy–and I mean wall to wall […]

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Basic Restaurant Customer Service Do’s and Dont’s

Tweet Once you have started out on a new restaurant venture, luring many customers isn’t too difficult, but in order to ensure that your business stays profitable, you have to strive for repeat customers. Which means, you have to make first time customers happy so they will come back and also tell others. It is […]

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Restaurant Dining Review – We Have Names

Tweet We’re your customers. That’s right, we pay your bills – so listen up. We have names, and they’re not: “Hi there.” “Hey, welcome,” “Good evening,” “Good to see you,” “Right this way,” “Please follow me,” “I’ll be right with you,” “I’ll be your waitperson tonight,” “Thanks for coming,” “Come back again,” or “Hey, you!” […]

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Restaurant Scheduling for Success – Excerpt From My Book, How to Improve Dining Room Service

Tweet by Richard Saporito Staff scheduling is crucial and closely tied to customer service. In every way, a balance must be achieved by matching the dining room service labor needs to forecasted business. There should be a system whereby the staff shift availability days can be communicated in writing to the person who makes up […]

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