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Monthly Archives: September 2014

Why Hasn’t Customer Service Improved Despite the Profusion of Databases and Technology?

Tweet Let’s not get confused here. Databases and technology are tools that we can use in our businesses. There has been a lot of emphasis on Customer Relationship Management recently which is very much about using this technology. But what has this got to do with customer service? Absolutely nothing. Not unless the people running […]

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The Key To Restaurant and Bar Success: Balance The Look and Functionality Evenly

Tweet   by Richard Saporito   Recently, I performed a restaurant service consulting job for an interesting restaurant/bar/lounge operation here in NYC. The design was unique and artistic from every standpoint ranging from the wooded exterior to the inside walls to the bar, tables and lounged seating. It was a small operation though quite busy–and I mean wall to wall […]

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