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Yearly Archives: 2015

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Improve Waiter And Bartender Service: Update Those Food and Beverage Computer Modifier Buttons

Tweet By Richard Saporito Did you know that old, unnecessary clutter on your restaurant’s computer system always has to be removed while including all of the necessary food and beverage modifiers buttons with respect to your menus—– and menu changes over time? This is essential to improve restaurant service and sales. If you do not […]

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Restaurant Training Must Always Include Cross Training

Tweet By Richard Saporito Cross-Training is the interchanging of work positions to increase the versatility and productivity of staff members. For example, some bartenders can be cross-trained as waitstaff and vice versa. Also, hosts and food runners can be cross-trained with waitstaff as well. Restaurant Training must always include Cross Training. Cross-training keeps the restaurant […]

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Restaurant Dining Room Service Performance Evaluation #147

Tweet by Richard Saporito From time to time, I like to post one of my most recent Restaurant Dining Room Service Reviews. It will give you a taste of how I initially begin a restaurant service consulting project. The Project starts–with an on-site observation, followed by subsequent discussions with the owner/operator, followed up by a […]

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Improve Restaurant Service Through Balance & Consistency

Tweet by Richard Saporito There are 2 words that I constantly repeat while helping restaurants to improve their dining room service; balance and consistency. Both concepts can easily be applied to restaurants where waiter performance is basically 1/2 physical abilities and 1/2 mental abilities. The physical aspects of balance is obvious; carrying/serving more than one […]

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Improve Restaurant Dining Room Service With Anticipation and Reaction

Tweet by Richard Saporito Anticipation and Reaction is a crucial concept in delivering and maintaining excellent restaurant dining room service. It is very important that all staff and management read the customers individually and the table as a whole— ahead of time. For example, a good waiter can often anticipate when a table will be […]

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Restaurant Service Training: Teach The Host How To Greet The Customers Properly

This article explains the importance of the host’s greeting to the arriving customers. It directly affects the restaurant’s dining room service reputation and bottom line.

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Waiter Training – Teach Waiters to Lose Their Egos

Tweet by Richard Saporito One of the most important concepts for improving restaurant dining service is for the staff to lose their egos before they begin their work shift. This way of thinking and acting must be taught in every waiter training program. When people go out to eat in a restaurant, they are paying […]

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Why Great Restaurant Customer Service is Not Dead

Tweet Once in a while you meet someone who shares your passion for what ever it is you are passionate about. Today was that day for me. There may be a generation gap between me and the fore mentioned however the synergy transcends the gap. I have been training managers for a better part of […]

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