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Monthly Archives: January 2015

Why Great Restaurant Customer Service is Not Dead

Tweet Once in a while you meet someone who shares your passion for what ever it is you are passionate about. Today was that day for me. There may be a generation gap between me and the fore mentioned however the synergy transcends the gap. I have been training managers for a better part of […]

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Ideal or Real Food Cost in the Restaurant Business

Tweet Most culinary schools today are still teaching their students how to compute the wrong food cost. Granted the math is right, but the dollars involved are hurting the bottom line of our restaurants. The problem arises from the separation of percentage points and dollars. Banks Use Dollars, not Percentage Points One thing I am […]

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