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How to Offer a Faster Restaurant Dining Room Customer Service Without Compromising on Quality

by Richard Saporito


Getting customers in and out of your restaurant can be difficult at times, especially when speed is a major factor that you need to think about. Fortunately, there are plenty of ways to ensure that you can provide a consistently speedy restaurant dining room customer service without compromising on the quality of food or service at your establishment.


Good communication

Successful restaurants are all about the communication. Without sufficient communication, your restaurant staff won’t have a clue what’s going on in the kitchen and in the dining room, thus causing chaos and confusion that will ultimately lower the quality of service that you’re able to offer. Try and promote good vibes and communication between the wait staff, chefs and you so that you can get orders in and out faster, produce better quality food and also provide impeccable restaurant dining room customer service to your patrons.


Embrace technology

The use of technology has grown many businesses and industries, and restaurants are just one of those industries where technology has had an extremely positive effect on just about everything. From online deliveries to electronic bookings and even electronic payments, if your business isn’t connected to the internet then you’re going to be pushed aside for those that have embraced technology in their business model. Speak with a reputable POS system provider to equip your restaurant dning room service staff with the right technology to take digital payments, set yourself up for online deliveries and orders, and make sure you’re using social media to advertise your business.


Use a booking system

Unless you’re known as a fast-food location for people to come in and eat, always have a booking system that can be used electronically. This is so you can reserve tables for large parties, and depending on how many tables you have you could have reservations for any number of people from just 2 to a party of 20. A plus side to this is that you can use your reservation for the night as an indication of how well your business is doing. Have a packed dining room on Friday night? Then, you’re probably doing something right.


Eliminate problematic areas

Removing problems in your business is the fastest way to improve efficiency in your business. For instance, if you have a member of staff who is too slow with taking orders and regularly takes the wrong orders, then they need to be trained properly or removed from your team. If you have a chef that constantly shows up to work late or the quality of the food they cook is being reduced, then you need to replace that person eventually for the sake of your business. While it’s difficult at times to replace loyal employees, you need to understand that sometimes you can’t always keep inefficient employees in your workplace.


Equip your restaurant dining room customer service staff correctly

If you don’t give your staff the right tools to do their jobs, then there’s no chance for you to improve your speed of service. Equip your staff with portable equipment and tools so they can take orders quickly or receive payments faster, and don’t neglect to give your chefs all the cooking tools they could ever need.




About the Author:
Improve Restaurant Customer Service - Proper Floor Diagrams & Table Numbering
Richard Saporito is the Founder of Topserve Restaurant Consulting, author of “How To Improve Dining Room Service.” If you’d like to improve your restaurants’ service reputation and increase sales, contact Richard today for a Free Initial Consultation by calling (888) 276-4808 or visiting his
Contact Page.

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