Improve Restaurant Dining Room Customer Service Reputation And Increase Sales Immediately! >>>

close
   
phone     Call: 888-276-4808
info@topserveconsulting.com

Category Archives: Restaurant Business

How Can Sparks Steak House Improve Their Restaurant Dining Room Customer Service?

Tweet The above question was asked on Quora to which my answer is given below. I hope that you can apply this answer to your restaurant! To improve the customer service in a restaurant of any size, shape or form, one must first understand the definition. Excellent Restaurant Service has 2 parts: Excellent “Attitude” (Mental) and […]

Read More 
Post Image

Restaurant Scheduling for Success – Excerpt From My Book, How to Improve Dining Room Service

Tweet by Richard Saporito Staff scheduling is crucial and closely tied to customer service. In every way, a balance must be achieved by matching the dining room service labor needs to forecasted business. There should be a system whereby the staff shift availability days can be communicated in writing to the person who makes up […]

Read More 
Post Image

Improve Restaurant Customer Service: Provide Detailed Operational Manuals and Forms

Tweet by Richard Saporito As an owner/operator or manager, if you want to provide excellent restaurant customer service, then it is essential that operational manuals and forms be implemented for all staff positions. These manuals and forms must include all restaurant service policies, procedures and equally important— all task breakdowns for all dining room positions. Aren’t […]

Read More 
Post Image

Restaurant Service and Waiter Training Tips

Tweet   by Richard Saporito Restaurant Service Consulting, by definition, is a review or evaluation of the restaurant dining room service system. This means, “how the dining room runs” which includes all of the service tools provided (or to be provided) by the management. These tools include readable floor diagrams, seating coordination, menu descriptions, properly […]

Read More 

Restaurant Service Procedure: So Similar to Naval Ship Service Procedure

Tweet  by Richard Saporito This concept occurred to me after a restaurant service consulting session with the owner of a catering operation. His restaurant was in perfect order, incredibly neat and clean, better than I have seen in quite awhile. In conversation, when I learned he was in the Navy for 4 years, it dawned […]

Read More 
Post Image

Keep The Restaurant Front of the House Looking Good

Tweet by Richard Saporito Working in restaurant customer service is hard, there’s no denying that. Being a waiter in a restaurant can often mean a person takes a lot of shouting and complaining due to being the representative of a business. Yet, there’s some things you can do to make restaurant customer service much better for […]

Read More 
Post Image

Are You Using Mock Restaurant Service Training Techniques?

Tweet By Richard Saporito As an expert dining room service consultant and staff trainer, I find that this technique is highly beneficial to improving waiter/dining room staff individual skills. All owners/operators are always very, very pleased to see the results. Certainly, you may not get the exact same type of restaurant service (in real time–both […]

Read More 
Post Image

Serving Up A Storm: 5 Things To Avoid When Running A Restaurant

Tweet by Richard Saporito Running a restaurant is a tricky business. There are a lot of plates to balance – and that’s not in reference to when you’re clearing a table. Those who have taken on the challenge of opening up a restaurant have a lot to consider past serving the food. Don’t Use Up […]

Read More 
Translate »