Restaurant Performance Evaluation Guide
Start improving your customer service and increasing your restaurant profits now.
The RESTAURANT PERFORMANCE EVALUATION GUIDE is a lengthy series of over 60 review questions considering all significant points a customer experiences when "dining out" such as:
- Restaurant Outside Appearance
- Front Door and Dining Room Appearance
- Menu Analysis
- Ambiance
- Dining/Wait Staff Service, Skills and Technique throughout the dining experience
- Food Preparation and Quality
- Service Ending
- Payment Handling
- Restrooms
- and much more!!
Here are some sample questions from the Restaurant Performance Evaluation Guide:
- Did the restaurant have nice imagery and positioning at first glance? (walk-by view/drive-by view?)
- What was the initial greeting and seating like? (prompt, helpful, energetic, and courteous?)
- Was the waitperson knowledgeable and helpful with the menu and food?
- Describe the overall food presentation, freshness, taste, texture, temperature, and portion size. (quality and quantity?)
"A publication so simple, yet so effective!"
—Ted LoRusso, Manager
Canyon Road Restaurant, NYC
If you diligently answer these pertinent questions, in detail, then the evaluation guide becomes a handy report that can be referenced at any time.
Use this guide repeatedly to pinpoint strengths and weaknesses in your restaurant operations.
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